Privacy Policy

This Privacy Policy explains how Wise Brain (“we”, “our”, “us”) collects, uses, discloses, and protects information when you use our websites, products, and services (“Services”).

Effective date: 06 Nov 2025

1. Information We Collect

We collect information in these categories:

  • Account & Contact: name, email, phone, company, role.
  • Identifiers: cookies, device IDs, IP address.
  • Usage & Technical: pages viewed, features used, timestamps, referrers, device/browser, approximate location.
  • Transactional: orders, invoices, payment status (we use third-party processors; we don’t store full card numbers).
  • Content & Support: messages, attachments, feedback, tickets, call/chat transcripts.
  • AI Inputs/Outputs: prompts, files you submit, generated results (for delivery, safety, and service improvement where allowed).
  • Recruiting (if you apply): CV, work history, references.

Sources: you; your organization; public sources (e.g., company websites); partners; analytics and advertising tools.

2. How We Use Information

  • Provide, maintain, and improve the Services.
  • Set up accounts, authenticate users, and process transactions.
  • Detect abuse, prevent fraud, and ensure security.
  • Personalize experiences and recommendations (including AI features).
  • Communicate about updates, promotions, and support.
  • Comply with legal obligations and enforce terms.
  • Aggregate/ de-identify for analytics and product research.
  • Contract: to deliver the Services you requested.
  • Legitimate interests: product security, improvement, and relevant communications.
  • Consent: where required for marketing, cookies, or optional data uses.
  • Legal obligations and vital interests where applicable.

4. Cookies & Analytics

We use cookies and similar technologies to operate the site, remember preferences, and analyze usage. Where required, we’ll request consent. You can manage cookies via your browser settings and (if implemented) our cookie banner.

We may use analytics tools (e.g., Google Analytics) that collect information about your interactions. These providers may set their own cookies and process data as independent controllers under their privacy policies.

5. Sharing & Disclosures

  • Vendors & processors: hosting, analytics, email, customer support, payment processing.
  • Business transfers: as part of a merger, acquisition, or asset sale.
  • Legal: to comply with law or protect rights, safety, or security.
  • With your direction: when you ask us to integrate or share with third parties.

6. International Transfers

We operate in multiple regions (including Australia and Bangladesh). Where relevant laws require, we use appropriate safeguards for cross-border transfers (e.g., Standard Contractual Clauses).

7. Data Security

We employ administrative, technical, and physical safeguards (least-privilege access, encryption in transit, audit logs). No system is 100% secure; you are responsible for maintaining the confidentiality of account credentials.

8. Retention

We keep information only as long as necessary for the purposes described or as required by law. Retention varies by data type (e.g., billing records may be retained for statutory periods).

9. Your Rights

Depending on your location, you may have rights to access, correct, delete, port, or restrict processing of your data, and to object or withdraw consent. To exercise rights, email info@wisebrain.io. We may verify your request.

10. Children’s Privacy

Our Services are not directed to children under 13 (or the age required by local law). We do not knowingly collect such data. If you believe a child has provided data, contact us to request deletion.

Our Services may link to third-party sites or services. We are not responsible for their practices. Review their privacy policies before providing information.

12. Changes to this Policy

We may update this Policy from time to time. We’ll post the updated version with a new effective date. Your continued use of the Services after changes take effect means you accept the revised Policy.

13. Contact Us

Email: info@wisebrain.io
Phone: +88 01339561222
Address: Rangs Nasim Square, 12th Floor, Dhanmondi - 27, Dhaka 1209,, Bangladesh

14. Region-Specific Notices

European Economic Area/UK: You have rights under GDPR/UK GDPR as noted above. You may contact your local supervisory authority.

Australia: We aim to handle personal information in line with the Australian Privacy Principles (APPs). You can lodge a complaint with us or the OAIC if unresolved.

California: If applicable, you may have rights under the CCPA/CPRA (access, deletion, correction, opt-out of “sale”/“sharing” where relevant). Contact us to exercise.

This page is for informational purposes only and does not constitute legal advice. Consider consulting a qualified lawyer to adapt this Policy to your specific operations.